FAQ


faq about airport transfers
faq about airport transfers
airport lounge

FAQ : SOME OF OUR CUSTOMERS MOST ASKED QUESTIONS

What if my return flight is delayed, will I be charged extra?
We monitor your inbound flight to save unnecessary journeys, therefore you will not be charged extra. The only occasion where an extra charge may be added is if the arrival airport is changed.

Who do I contact on landing?
All the necessary details and numbers will be given to you when you book with us.

How can I pay?
You can pre-pay by credit card or bank transfer, pay the driver in full by cheque on the day or pay cash on the day.

Where do I meet my driver?
On your outbound journey your driver will have explained our meet and greet procedure to ensure you have a hassle-free transfer. If you have supplied us a mobile contact number your driver will send you an SMS text shortly after you have arrived back in the UK. Contact him after you have collected your luggage, and he will be waiting inside the arrivals hall with a name board, or at the airport's designated pick up point, whichever meeting point you have arranged.

Do you provide child car seats?
We encourage safety seats to be used at all times and recommend that you use your own seats, however child booster seats can be provided on request, but this can NOT be guaranteed. Please enquire when booking. We can store your child seat with your name and flight details and have it in the vehicle for your return trip at no extra charge.

Can we set up a business account?
Business accounts are welcome, please contact us for more information.

Do you only do airport transfers?
No, we go to a wide variety of destinations across the whole of the UK - wherever our customers choose! See our 'Other Destinations' page.

Which airports do you cover?
We provide pick up and drop offs at all airports throughout the UK.

Which ferry ports do you cover?
We provide pick up and drop offs at all ferry ports throughout the UK.

We have a large party of guests. Can you accommodate us?
Yes, we have 7 seater MPVs and 9 seater minibuses for the larger travelling group.
ETA Travel (Lincoln) are approved, licensed and adhere to local council regulations.

IF YOU ARE AWARE OF ANY CHANGES TO YOUR FLIGHT PLEASE LET US KNOW AS SOON AS POSSIBLE.